7-Day Checking and Replacement Policy
At Trending-gadgets.pk, we prioritize ensuring that our customers receive their ordered products in perfect condition, free from any defects. Our goal is to provide complete satisfaction and an impeccable level of service, which is why we believe you have the right to have your product checked and replaced if necessary.
Building Happy Relationships with Our Customers
If any problem arises, please notify us within 7 days of purchase for electronic items and 14 days for other items.
However, if the product is physically damaged or broken upon delivery, please notify us immediately within 24 hours so that we can take immediate action.
If a customer makes a purchase worth Rs. 8,000 or more, they will receive a 10% discount.
Our Replacement Policy Is Applicable in the Following Situations:
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You received the wrong product.
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The product delivered to you has a defect or issue.
To Successfully Replace Your Product, Please:
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Notify us within the specified time limit.
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Ensure the product is undamaged, unused, and in the same condition as when received.
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Include the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories that were included or attached to the product when ordered.
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Ensure none of the items mentioned above, including the product itself, are defaced or marked in any way.
Additional Considerations
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Products without a company warranty have a 14-day checking warranty from Trending-gadgets.pk. However, this warranty does not apply to products with a company warranty.
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Replacement may take up to 3–5 days after inspection by the Trending-gadgets.pk team.
Refund Conditions
We offer refunds only on prepaid orders under the following conditions:
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In case of stock unavailability.
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If the order has not been dispatched or delivered.
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If the goods received are completely different from what the customer ordered.