We strive to provide our customers with the best service and flexibility. Please review our cancellation policy below:
Order Cancellation Before Shipping
Orders can be cancelled free of charge within 12 hours of placement or before they are shipped, whichever comes first.
To request a cancellation, please contact our customer support team via email, phone, or chat.
Order Cancellation After Shipping
Once an order has been shipped, it cannot be cancelled. However, you may be eligible to request a return or refund in accordance with our Return & Refund Policy.
Custom or Made-to-Order Products
Orders for customized or made-to-order items cannot be cancelled once the production process has begun.
Refund for Cancelled Orders
If your cancellation request is approved, a full refund will be processed to your original method of payment within 7 working days.